Privacy policy

Privacy Policy

Last updated: 1st November 2025

This Privacy Policy describes how Something Else Olive Oil ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from [your final domain] (the “Site”) or otherwise communicate with us (collectively, the “Services”).

By using the Services, you agree to the terms of this Privacy Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

2. Our Role Under UK Data Protection Laws

For the purposes of applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Something Else Olive Oil is the “data controller” of your personal information.

3. Information We Collect

a. Information You Provide

  • Contact details: Name, billing and shipping address, email, phone number.

  • Order details: Purchase history, payment confirmation.

  • Account details (if applicable): Username, password.

  • Customer support: Any information shared with us in communications.

b. Information We Automatically Collect

We collect Usage Data through cookies and similar technologies. This may include:

  • IP address

  • Device and browser type

  • Pages visited and time spent

  • Clicks, actions, and other interaction data

c. Information from Third Parties

We may receive information from:

  • Shopify (our e-commerce platform)

  • Payment processors

  • Marketing and analytics providers

  • Social media platforms

4. How We Use Your Information

We use your personal data to:

  • Fulfil and manage your orders

  • Operate and improve our Site and services

  • Communicate with you, including for customer support

  • Send marketing and promotional messages (if you opt in)

  • Comply with legal and regulatory obligations

  • Detect and prevent fraud or misuse

5. Legal Bases for Processing

We process your information under the following legal grounds:

  • Contract: To perform our obligations under a sale or service contract.

  • Consent: For marketing activities, where you have given consent.

  • Legal obligation: To meet our legal responsibilities (e.g. HMRC).

  • Legitimate interest: To improve our services and protect our business.

6. Cookies

We use cookies and similar technologies to provide and improve the Services.

When you first visit our Site, you will be asked to consent to the use of non-essential cookies. You can manage your cookie preferences at any time via your browser settings or the Site's cookie settings banner.

For more on Shopify’s use of cookies, visit: https://www.shopify.com/legal/cookies

7. How We Share Your Information

We may share your data with:

  • Service providers (e.g. Shopify, payment processors, fulfilment partners)

  • Marketing platforms (only with your consent)

  • Legal authorities, if required by law

  • Other parties in business transfers (e.g. mergers, acquisitions)

We do not sell your personal data.

8. International Data Transfers

Our store is hosted on Shopify, a Canadian company. Canada is recognised as providing adequate data protection by the UK. Some data may also be processed in other countries (such as the United States), where Shopify and third parties operate.

When transferring data internationally, we use approved safeguards such as the UK Addendum to the EU Standard Contractual Clauses.

9. How Long We Keep Your Data

We retain your personal information only as long as necessary for:

  • Order fulfilment and customer service

  • Compliance with legal and financial obligations (typically 6 years for HMRC)

  • Resolving disputes or enforcing agreements

After this period, your data will be securely deleted or anonymised.

10. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete data

  • Request deletion of your data in certain cases

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

  • Complain to the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at:

hello@somethingelseoliveoil.com

424 Margate Road, Ramsgate, Kent, CT12 6SJ

More info: www.ico.org.uk

We may need to verify your identity before acting on any requests.

11. Children’s Data

Our Services are not directed to children under 16. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us.

12. Contact

For any privacy-related questions or to exercise your data rights, reach out to us:hello@somethingelseoliveoil.com
424 Margate Road, Ramsgate, Kent, CT12 6SJ