Refund policy
Returns & Refunds Policy
Last updated: 1st November 2025
Thank you for shopping with Something Else Olive Oil, a trading name of To Káti Állo Ltd.. We hope you love our olive oil, but if something’s not quite right, we’re here to help.
Our 30-Day Return Policy
In addition to your statutory rights, we offer a 30-day goodwill return period from the date you receive your order. Goods returned under this additional policy should be unopened, unused, undamaged and in a condition suitable for resale. This additional policy does not limit your statutory consumer rights.
How to Start a Return
To request a return, email us at hello@somethingelseoliveoil.com with your order number and the reason for your return. If your return is accepted, we’ll send you a return shipping label (where applicable) and clear instructions on how and where to send your parcel.
Please contact us before returning an item so we can provide the correct return instructions. This does not affect your statutory cancellation or consumer rights.
If You've Changed Your Mind — UK Customers
For customers in the UK and EU, you also have a legal right to cancel your order within 14 days of receiving it, for any reason. Once you notify us of your cancellation, you then have another 14 days to return the item.
To cancel, please email us at hello@somethingelseoliveoil.com with your order number and “Cancellation Request” in the subject line.
Return Shipping Costs
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If the item is damaged, faulty, or incorrect, we’ll cover the return postage.
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If you’ve changed your mind, you’ll need to cover the cost of return shipping.
Damaged or Faulty Items
If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as reasonably possible. We will assess the issue and provide the remedy required by law. Your statutory consumer rights are not affected.
Non-Returnable Items
For change-of-mind returns of olive oil, please keep the bottle sealed and unused. Opening, consuming or otherwise using the oil may reduce its value and may affect the amount refundable where the law permits. This does not affect your rights if the product is faulty, damaged, unsafe or not as described.
If you’re unsure whether your item qualifies, just get in touch and we’ll clarify.
Exchanges
Want to swap something? The fastest way is to return the item and place a new order once your return is accepted and refunded.
Refunds
Once we receive and inspect your return, we’ll let you know whether it’s been approved. If approved, you’ll be refunded to your original payment method within 10 business days. It may take a few more days for your bank or credit card company to process the refund.
Where the statutory cancellation right applies, we will also refund the cost of our standard outbound delivery service. If you selected a more expensive delivery method, we are not required to refund the additional amount above the cost of standard delivery.
Where the statutory cancellation right applies, we will make the refund within 14 days of receiving the returned goods, or within 14 days of receiving evidence that you have sent them back, whichever is earlier. Refunds will normally be made to the original payment method.
If it’s been more than 15 business days since we approved your return and you haven’t received your refund, please contact us at hello@somethingelseoliveoil.com.
Model Cancellation Form
To: To Káti Állo Ltd, trading as Something Else Olive Oil
424 Margate Road, Ramsgate, Kent, CT12 6SJ, United Kingdom
hello@somethingelseoliveoil.com
I hereby give notice that I cancel my contract of sale for the following goods:
Order number / goods:
Ordered on / received on:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is sent on paper):
Date:
Questions?
Drop us a line anytime at hello@somethingelseoliveoil.com. We’re always happy to help.