Refund policy

Returns & Refunds Policy
Last updated: 1st November 2025

Thank you for shopping with To Káti Állo. We hope you love our olive oil—but if something’s not quite right, we’re here to help.

Our 30-Day Return Policy

You have 30 days from the date you receive your item to request a return. To be eligible, your item must be in a resellable condition—clean, undamaged, and ideally in its original packaging. Reasonable handling to inspect the item (as you would in a shop) is absolutely fine.

You’ll need to provide a receipt or proof of purchase.

How to Start a Return

To request a return, email us at hello@somethingelseoliveoil.com with your order number and the reason for your return. If your return is accepted, we’ll send you a return shipping label (where applicable) and clear instructions on how and where to send your parcel.

Please do not send items back without contacting us first—they won’t be accepted.

If You’ve Changed Your Mind (UK & EU Customers)

For customers in the UK and EU, you also have a legal right to cancel your order within 14 days of receiving it, for any reason. Once you notify us of your cancellation, you then have another 14 days to return the item.

To cancel, please email us at hello@somethingelseoliveoil.com with your order number and “Cancellation Request” in the subject line.

Return Shipping Costs

  • If the item is damaged, faulty, or incorrect, we’ll cover the return postage.

  • If you’ve changed your mind, you’ll need to cover the cost of return shipping.

Damaged or Faulty Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us straight away at hello@somethingelseoliveoil.com. We’ll evaluate the issue and make it right—whether that means a refund, replacement, or exchange.

Non-Returnable Items

We cannot accept returns on:

  • Perishable goods (such as olive oil once opened)

  • Custom or personalised items

  • Gift cards

  • Sale items, unless faulty

  • Personal care products (if applicable)

If you’re unsure whether your item qualifies, just get in touch and we’ll clarify.

Exchanges

Want to swap something? The fastest way is to return the item and place a new order once your return is accepted and refunded.

Refunds

Once we receive and inspect your return, we’ll let you know whether it’s been approved. If approved, you’ll be refunded to your original payment method within 10 business days. It may take a few more days for your bank or credit card company to process the refund.

If it’s been more than 15 business days since we approved your return and you haven’t received your refund, please contact us at hello@somethingelseoliveoil.com.

Questions?

Drop us a line anytime at hello@somethingelseoliveoil.com. We’re always happy to help.